Privacy Policy
Effective Date: June 03, 2025
Who We Are
ItsDispatch.ca is a Canadian-based platform offering dispatch training and educational lessons online. We use WooCommerce for our e-commerce experience. This policy complies with Canadian privacy laws (PIPEDA) and industry best practices.
What Information We Collect
a. Personal Information
We collect the following during registration, checkout, or when you contact us:
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Name
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Email address
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Billing address
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Phone number
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Payment information (processed securely via third-party gateways)
b. SMS Information
If you subscribe to receive text updates, we collect:
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Your phone number
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Message content
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Opt-in status
SMS messages may include order confirmations, lesson updates, customer support responses, or promotional messages (only if you have explicitly opted in).
c. Account Data
When you create an account, we store:
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Login credentials
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Order history
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Access to purchased lessons
d. Usage Data
We collect technical data such as:
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IP address
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Browser type
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Pages visited
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On-site interactions
This data helps us improve site functionality and your user experience.
How We Use Your Information
We use collected information to:
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Fulfill and manage orders
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Deliver access to purchased lessons
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Communicate via email or SMS (if opted in)
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Provide customer support
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Improve website and learning experience
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Comply with legal requirements
Payments
All transactions are securely processed through trusted payment gateways (e.g., Stripe, PayPal). We do not store your complete credit card or payment data on our servers.
Cookies and Analytics
We use cookies to enhance your experience. Disabling cookies may impact site functionality. Analytics tools like Google Analytics help us understand traffic and improve content.
Third-Party Sharing
We share data only with trusted third parties for:
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Hosting and site performance
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Payment processing
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SMS delivery
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Website analytics
All third parties are contractually obligated to protect your data.
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes
SMS Consent and Management
How We Collect SMS Consent
You provide consent to receive SMS messages from ITS Dispatch Academy by:
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Submitting your phone number via our Contact Form
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Checking a box stating:
“By checking this box, I consent to receive SMS related to course updates, training schedules, enrollments from I.T.S Dispatch. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit to see our Privacy Policy and Terms and Conditions for our Terms of Service.” -
Opting in via WhatsApp (click here to chat with us)
Opting Out
You may withdraw your consent at any time by:
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Replying STOP to any SMS message
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Contacting us at info@itsdispatch.ca
Your Rights
You have the right to:
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Access, correct, or delete your personal data
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Withdraw your consent at any time
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Contact the Office of the Privacy Commissioner of Canada with any concerns
Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from minors.
Accessibility Statement
This Privacy Policy is accessible and screen-reader friendly. To request it in another format, please email info@itsdispatch.ca.
Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available at:
https://itsdispatch.ca/privacy-policy
Contact Us
ITS Dispatch Academy
(Operated by Essence Transportation)
🌐 Website: https://itsdispatch.ca
📧 General Support: info@itsdispatch.ca
📧 Registration Inquiries: registration@itsdispatch.ca
📞 Canada Dispatch: +1 437-463-5865
📞 USA Dispatch: +1 (415) 738-3805
📞 India Toll-Free: 1800-120-9344