Privacy Policy

Effective Date: May 05, 2025

Who We Are

ItsDispatch.ca is a Canadian-based platform offering dispatch training and educational lessons online. We use WooCommerce to power our e-commerce experience. This policy complies with Canadian privacy laws (PIPEDA) and industry best practices.

What Information We Collect

1. Personal Information:
   We collect the following details during registration, checkout, or when you contact us:
   – Name
   – Email address
   – Billing address
   – Phone number
   – Payment information (processed securely via third-party gateways)b. SMS Information:
   If you subscribe to receive text updates, we collect:
   – Your phone number
   – Message content
   – Opt-in status

   SMS messages may include order confirmations, updates about your lessons, or promotional messages (only with your consent).

   c. Account Data:
   When you create an account, we store login credentials, order history, and access to purchased lessons.

   d. Usage Data:
   This includes your IP address, browser type, pages visited, and actions taken on our site. We use this to improve website functionality and user experience.

How We Use Your Information

We use your data to:
– Fulfill and manage your orders
– Deliver access to purchased lessons
– Communicate via email or SMS (if opted in)
– Provide customer support
– Improve our website and offerings
– Comply with legal obligations

Payments

All transactions are securely processed through trusted payment gateways (e.g., Stripe, PayPal). We do not store your full credit card or payment data on our servers.

Cookies and Analytics

We use cookies to enhance your shopping and learning experience. You can disable cookies through your browser settings, but it may impact functionality. We may also use tools like Google Analytics to understand website traffic.

Third-Party Sharing

We share data only with trusted third-party services for:
– Hosting and performance (e.g., hosting providers)
– Payment processing
– SMS delivery
– Website analytics

These parties are contractually obligated to protect your information.

SMS Consent and Management

## User Consent for Messaging

By providing your contact information (such as your phone number or email), you agree to receive communications from ITS Dispatch Acadamy through messaging platforms such as WhatsApp.

You may opt in via our official messaging links:

– WhatsApp: [Click here to chat with us](https://wa.me/1234567890?text=I%20am%20interested)

We use these channels to provide customer support, order updates, promotional offers, and important notifications.

You can withdraw your consent at any time by replying with “STOP” or by contacting us at [[email protected]].

– You will only receive SMS messages if you explicitly opt in.
– You can opt out at any time by replying “STOP” or contacting us.
– SMS data is used only for transactional and marketing purposes with your permission.

Security of Your Data

We implement appropriate technical and organizational measures to safeguard your data. No method is 100% secure, but we continually improve our practices to protect your information.

Your Rights

You may:
– Access your personal data
– Request corrections or deletions
– Withdraw consent at any time
– Contact the Office of the Privacy Commissioner of Canada for concerns

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

Accessibility Statement

This Privacy Policy is accessible and screen-reader friendly. If you require it in another format, please contact us at [email protected].

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at https://itsdispatch.ca/privacy-policy.

Contact Us

ItsDispatch.ca
Email: [email protected]
Website: https://itsdispatch.ca